Multilingual AI Receptionist for Smart Call Routing
A multilingual AI receptionist that answers inbound business calls naturally, understands caller intent across different languages, and routes each caller to the right department automatically. The system also logs structured call reports to Airtable.
AI Receptionist Call Sample
Listen to a sample multilingual AI receptionist call.
The Problem
The business was handling calls manually, causing slow call handling, missed or delayed transfers, inconsistent caller experience, and no reliable reporting for operations.
The Solution
A full Twilio + Vapi + n8n + Airtable workflow: Twilio receives the inbound call, Vapi runs the multilingual AI conversation, sends a tool call to n8n for route resolution, n8n returns the correct transfer destination, Vapi transfers the call and sends end-of-call reports to n8n, which writes everything to Airtable.
Tech Stack
Key Features
- Multilingual voice handling with language-aware conversation
- Natural, professional receptionist tone
- Department-based intelligent call routing
- Operator fallback for unresolved requests
- Structured Airtable call logging with transcripts
- Transfer guardrails to prevent invalid routing loops
Impact & Results
Faster and more consistent front-desk call handling. Better caller experience with multilingual support. Less manual workload and clear visibility through automated call reports.
Who Benefits
Interested in this solution?
Let's discuss how this can be customized for your business needs.