Back to Projects
Production Ready
AI-Powered Customer Support Agent with RAG & Live Escalation (CDCare)
This AI agent handles customer support by searching your docs for answers. When it's not sure or the issue is complex, it smoothly transfers to a real person with the full conversation history.
The Problem
Support teams drown in repetitive questions while complex issues wait in queues. Response times get worse and customers get frustrated.
The Solution
An AI agent that searches your knowledge base, gives accurate answers, and knows when to escalate. Human agents get the full context when they take over.
Tech Stack
n8nOpenAI GPT-4oPinecone RAGPostgreSQLGmail APIWebhooks
Key Features
- Searches your docs to find answers
- Gives context-aware responses
- Knows when to hand off to humans
- Keeps full conversation history
- Works in multiple languages
- Shows you what's working and what's not
Impact & Results
Handles 70% of questions automatically. Response time dropped from 4 hours to 30 seconds.
Who Benefits
E-commerce companiesSaaS businessesService providersHealthcare organizations
Interested in this solution?
Let's discuss how this can be customized for your business needs.